| What are the programming charges for a | How do I get my local channels? Local |
| second Hawthorne DISH Network | channels are available to anyone who has a |
| receiver? There is no "programming" fee | qualifying ZIP code under the SHVA ruling. A |
| for your 2nd, 3rd, 4th, 5th or 6th receivers. | new law went into effect November 24, 1999 |
| Whatever DISH Network programming you | which now allows satellite companies to carry |
| subscribe to on your "main" receiver will | locals into local markets on a broader scale. |
| automatically be on your "secondary" (extra) | |
| receivers. Under our primary promotion | I have DIRECTV now, but I want your |
| DISH provides all DISH Network programming. | service. How do I do that? You would |
| Their mission is to be the consumer's | need to purchase a DISH system. DISH and |
| one-stop-shop for all your DBS needs. | DirecTV receivers feature different |
| | architecture. |
| I heard DISH and DirecTV are trying to | Why does a phone line connect to the |
| merge, will this affect me? The merger | How does the installation work; do you |
| has been blocked by the government and | install nationwide? All of our installations |
| therefore is no longer going to happen. | are done through the DISH Installation |
| | Network, a division of DISH. Since their |
| After I make my purchase, how do I | network is nationwide, we are able to offer you |
| activate my programming? Instructions | a professional installation anywhere in the US, |
| for ordering your DISH programming will be | including Hawaii, with one exception being |
| sent with your system. You will call DISH's | Alaska, which requires self-installation. |
| toll-free number (24 hours a day) after your | |
| installation is completed. | |
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